Refund Policy

1. Refund Eligibility

At My Zodiac AI, we strive to provide you with high-quality astrological services. If you are not satisfied with your purchase, you may be eligible for a refund under the conditions outlined in this policy.

2. Refund Window

You have 3 (three) days from the date of purchase to request a refund.

All refund requests must be submitted within 3 days of the original purchase date. Refund requests received after this 3-day period will not be eligible for processing.

The refund window begins at the time of purchase and expires exactly 3 days later (72 hours). For example, if you made a purchase on January 1st at 2:00 PM, you have until January 4th at 2:00 PM to request a refund.

3. How to Request a Refund

To request a refund, please contact our support team:

• Email: support@my-zodiac-ai.com
• Subject: "Refund Request - [Your Order Number]"

Please include the following information in your refund request:

• Your account email address
• Order number or transaction ID
• Date of purchase
• Reason for the refund request

4. Refund Processing Time

Once we receive and approve your refund request, we will process your refund within 5-10 business days. The refund will be credited back to the original payment method used for the purchase.

Please note that it may take additional time for your bank or payment provider to reflect the refund in your account, depending on their processing times.

5. Refund Conditions

To be eligible for a refund, your request must meet the following conditions:

• The request is submitted within the 3-day refund window
• The purchase was made directly through our Service
• You provide all required information to process the refund
• The request is made in good faith and not for fraudulent purposes

6. Non-Refundable Items

The following items or circumstances are not eligible for refunds:

• Requests made after the 3-day refund window has expired
• Services that have been fully consumed or delivered
• Subscription fees for periods that have already been used
• Purchases made through third-party platforms (please contact the platform directly)
• Digital content that has been downloaded or accessed extensively

7. Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion. This may apply to:

• Subscription services where only a portion of the subscription period was used
• Bundle purchases where some items were used but others were not

Partial refunds will be calculated based on the unused portion of the service and will be determined on a case-by-case basis.

8. Chargebacks

We encourage customers to contact us directly to resolve any issues before initiating a chargeback with their payment provider. Chargebacks may result in additional fees and can impact your ability to use our Service in the future.

If you have concerns about your purchase, please reach out to our support team at support@my-zodiac-ai.com, and we will work with you to find a satisfactory resolution.

9. Currency and Payment Method

Refunds will be processed in the same currency as the original transaction. If your payment was made in a different currency than your local currency, the refund amount may differ due to exchange rate fluctuations.

Refunds will be credited back to the original payment method used for the purchase. We cannot issue refunds to a different payment method or account.

10. Disputes

If you believe your refund request was incorrectly denied, please contact us at support@my-zodiac-ai.com with the subject "Refund Dispute - [Your Order Number]". We will review your case and respond within 5 business days.

11. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

The refund policy in effect at the time of your purchase will apply to your transaction.

12. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

Email: support@my-zodiac-ai.com

We are committed to resolving any issues promptly and fairly.